Terms & Conditions

Stock Order Cancellation
Order cancellations must be requested via e-mail and are considered canceled only when the customer has received a confirmation e-mail from OutdoorSofa.com confirming the cancellation. There is no charge to cancel an order if confirmed prior to billing. Orders canceled after billing are subject to a 6% processing fee. Orders canceled once in transit are subject to 10% processing and restocking fee as well as all shipping fees even if original shipping was free.

Custom, Specialty and Made to Order Products Cancellation Custom and made to order products must be canceled with 48 hours of placing an order or they can no longer be canceled and refunded. Non regularly stocked items are difficult for OutdoorSofa.com to resell and are thus produced solely upon request of the customer and cannot be refunded once the cancellation window has passed. Custom and made to order products are billed prior to beginning construction and are built exclusively for the customer. Custom selected fabric cushions are not considered custom orders. These items are returnable.

Returns
All returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive and RAC simply contact OutdoorSofa.com during standard business hours M-F 9am -5pm PST. Our evening and weekend staff will not have access to your order.

All items that come in boxes must be returned in the same boxes. This does not include products that ship blanket wrapped. Returns must be picked up and in transit no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping cost and a six percent restocking and processing fee. We will make all of the shipping arrangements for you. Please note if you have small doorways, halls or elevators that some boxes may not fit. Please call for exact dimensions if you are concerned. Orders that will not fit in to a customer’s home will be subject to this return policy.

Price Policy
We have the lowest prices guaranteed. Find a lower advertised price by a competitor and OutdoorSofa.com will beat it. Once your order has been placed, no further discounts are available. At OutdoorSofa.com we continuously work to lower our prices and offer our best price at all times clearly stated on our site. On occasion we do offer temporary sales due to overstocking or lowered prices by our suppliers. Prices can also rise at any time due increased cost of business or low availability. However once you place your order you are guaranteed the price on your original invoice no matter what price fluctuations occur.

Delays
Customer agrees to not hold OutdoorSofa.com responsible for delays caused by vendors, manufacturer or carriers. Specialty made and back order items can be delayed three weeks or more due to customs and demand. Customers will be notified via e-mail as soon as we fore see a delay however many items ship third party and we are not always notified of delays. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation or return and are subject to our cancellation and return policies.

Shipping
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Whenever possible we like give our customers the choice of both of these shipping methods to accommodate your delivery needs. “Free Shipping” applies to the lower 48 US States. Outside of the lower 48 US States shipping is charged based on weight and freight class, please call for a shipping quote.

Standard Shipping is typically the fastest delivery method and is only delivered to your curbside. The customer is responsible for transporting the items from the curbside and any necessary assembly inside your home. Customer is also responsible for the following steps.

1. Delivery Appointment – Whenever possible the trucking company will call you in advance to schedule delivery. Unless the product is sent with no signature required, customer is responsible for scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Fees resulting from re-delivery will be the sole responsibility of the customer so please does not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.

2. Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package *** YOU MUST INSPECT ALL ITEMS ***. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on the Bill of Lading is the only way for OutdoorSofa.com to receive compensation.

Reporting Damage
Unless the entire item is completely destroyed please do not refuse shipment. If you have any questions regarding what to do please call us before you sign for or refuse any package. Typically Our furniture can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced or in circumstances when it is required to replace the entire item, we often allow the customer to use the damaged item until a replacement arrives. Please do not refuse an item unless completely destroyed. To report damage send us an e-mail with a description of the damage and pictures. Please include your order ID number or last name on the order. Damage must be reported within 3 days of receiving delivery.

Repair or Replacement Guarantee
By accepting damaged merchandise you are in no way accepting responsibility for the damage as long as you clearly follow the steps for delivery above (see product inspection). It is the responsibility of OutdoorSofa.com to replace or fix damaged or defective items at no cost to you when damage has been noted properly. We take your satisfaction seriously and will immediately take action to fix or replace damaged items.

Additional Fees
If customer needs to have a shipment delayed, OutdoorSofa.com needs to be notified IN WRITING within 24 hours of placing the order. If the customer notifies OutdoorSofa.com after 24 hours and the item has shipped, customer is responsible for any additional shipping charges that incur, including storage fees, holding penalties, redelivery fees. If customer needs to have a shipment redirected to a different address after the item has shipped, customer is responsible for all applicable fees associated to redirect shipment. Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.

Liability
Customer agrees to not hold us financially liable in excess of the purchase price of your order. Your use of this site shall be governed by all laws in the state of California. Customer agrees that jurisdiction over any legal proceedings directly or indirectly arising out of or relating to this site or its products shall be in the state or federal courts located in San Diego County, California. Any cause or action or claim you may have with respect to this site or your purchase must be commenced within one (1) year after your purchase.

Sales Tax
California residents must pay sales tax.

Sales Contract:
The entire sales contract between you and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.